FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, fair pricing with no hidden fees. Here’s what you can expect when working with us: Hourly Rates: Our rates are based on the time it takes to complete the job. We’ll provide an estimate before starting, so there are no surprises. Flat Fees for Specific Services: For certain common tasks (like installing a light fixture, repairing drywall, etc.), we offer flat-rate pricing, so you know exactly what to expect. Discounts: We offer seasonal promotions or special discounts for repeat customers and referrals. Ask us about any current offers!
- What is your typical process for working with a new customer?
We keep things simple and straightforward from start to finish. Here’s what you can expect when you work with us: Initial Contact: ************************************************************************. Tell us a little about your project, and we’ll be happy to discuss the details. Free Consultation/Estimate: Depending on the size and scope of your job, we’ll either provide an estimate over the phone or schedule a free consultation. We’ll ask questions to understand your needs, and we’ll take a look at the job site if necessary. Clear, Upfront Pricing: Once we understand your project, we’ll provide you with a detailed, transparent quote. This will include both labor and material costs, so there are no surprises. Scheduling the Work: Once you approve the estimate, we’ll schedule a time that works for you. We aim to be flexible and respectful of your time. On-Time Service: Our team will show up on time, ready to work. We take pride in completing jobs efficiently while maintaining high-quality standards. Job Completion & Walkthrough: After the work is completed, we’ll walk you through everything to make sure you’re completely satisfied with the results. If you have any questions or concerns, we’re happy to address them before we leave.
- What education and/or training do you have that relates to your work?
we take pride in our skills, knowledge, and ongoing training. Here’s what you can expect in terms of our qualifications: Certified Handyman: Our team members are trained and certified in various aspects of home repair, maintenance, and improvement. This means we adhere to industry best practices and safety standards. Specialized Trade Experience: We have hands-on experience in a wide range of trades, including plumbing, electrical work, carpentry, and painting. Many of our team members have apprenticed or worked in these fields for years, gaining practical, real-world experience. Ongoing Education: We understand that the home improvement industry is constantly evolving, so we make it a priority to stay up-to-date with new tools, techniques, and materials. We regularly attend workshops, industry seminars, and online courses to continue expanding our knowledge. Licensing and Insurance: We’re fully licensed and insured, which gives you peace of mind knowing that your property and our team are protected. We carry liability insurance and worker’s comp, and we’re always happy to provide proof of these if needed. Customer Service Training: We believe that excellent customer service is just as important as great craftsmanship. Our team is trained to communicate clearly, listen to your needs, and deliver results that exceed your expectations.