FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price our cleans per job, NOT per hour. We would ask for your square footage, number of beds and baths, dirt level, etc., to have an estimated price. If ever the condition or size of the home isn't accurate, we will contact you to ask for any necessary price adjustments.
- What is your typical process for working with a new customer?
We will call/text you to discuss a quote. Once we agree on a price and service, we will get your card information and match your availability with ours. We will then book you in and send a cleaner out on the day of the clean. They will do a walkthrough around the home and check in with the office to determine the accuracy of the estimated time range and condition of the home. Before leaving, the cleaners would ask for you to do a final walkthrough to make sure everything has been done to your satisfaction. The cleaner will then mark the clean as Completed in their application for the system to automatically charge the card.
- What education and/or training do you have that relates to your work?
I worked with 2 cleaning companies previously as their office manager and as a housecleaner for 2 years before that.