FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Standard remote and onsite labor is $100 per hour, billed in 6-minute increments. After-hours or emergency service and Sunday service after 5:00 p.m. ET are $200 per hour. TMAAC-LLC does not schedule Sunday service from 7:00 a.m. to 5:00 p.m. ET. Travel is $0.70 per round-trip mile when applicable. Materials, parking, permits, shipping, and third-party costs are separate. Rates and scope are reviewed before work begins, and approval is obtained before additional work. Military retirees and veterans may request a 10% discount with qualifying ID; Divine Nine members may request a 9% discount.
- What is your typical process for working with a new customer?
Every engagement begins with discovery and scope confirmation. TMAAC-LLC gathers the business objective, symptoms, affected users and devices, site conditions, security requirements, and preferred timeline. We then recommend remote or onsite service, explain rates and likely scope, and obtain authorization. Before committing to a technical conclusion, we verify the issue and document assumptions. If new conditions change the cost, scope, or timeline, work pauses for customer approval. At completion, we test the solution, explain what changed, document recommendations, and provide warranty re-checks for workmanship issues.
- What education and/or training do you have that relates to your work?
Thomas Millender brings more than 20 years of military and civilian information technology experience through service in the U.S. Army and U.S. Air Force, supported by a degree in Information Technology. Education and industry training include CompTIA CASP+, CySA+, Security+, and Linux+; Microsoft Certified Professional; ITIL Foundation; and Ubiquiti UFSP, UWA, and URSCA credentials covering full-stack networking, wireless administration, routing, switching, and cybersecurity. Continuing professional development includes cybersecurity, HIPAA security, network administration, Microsoft 365, VoIP, video conferencing, and low-voltage structured cabling.