FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Santana Cleaning Service LLC, we strive to offer affordable and transparent pricing for all of our services. We understand that every home and cleaning project is unique, so we provide customized quotes based on the specific needs of our customers. Our pricing is competitive and reflects the quality of work we provide. We do offer occasional discounts for first-time clients and special promotions throughout the year. There are no hidden fees – what we quote is what you pay. We also offer flexible payment options to make the process as convenient as possible for you.
- What is your typical process for working with a new customer?
When a new customer reaches out to us, we start by discussing their needs and the type of cleaning they’re looking for. We take the time to understand their goals, whether it’s a deep clean, regular maintenance, or a special cleaning project. After gathering the details, we provide a free, no-obligation quote. Once the customer agrees to the service, we schedule the appointment at a time that works best for them. Our team arrives on time, fully equipped, and ready to work. After the job is completed, we ensure the customer is completely satisfied and encourage feedback to help us continuously improve our services.
- What education and/or training do you have that relates to your work?
Our team at Santana Cleaning Service LLC is trained in the latest cleaning techniques and best practices. While we don’t require formal certifications for all employees, we make sure every team member has hands-on training and is equipped with the knowledge to handle different types of cleaning tasks. We also use industry-standard cleaning products and equipment to ensure the best results for our customers. We continually update our knowledge by staying informed about new cleaning technologies and environmentally friendly products.