FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer professional cleaning services at a rate of $75 per hour, which includes the provision of top-quality supplies and equipment. Our billing is calculated by the quarter-hour, ensuring fair and accurate charges.
- What is your typical process for working with a new customer?
The initial appointment can be arranged through text or phone call. During this consultation, I gather essential information such as the nature of the structure requiring cleaning, the type of flooring, the presence of pets (we love pets!), the number of bathrooms, and any specific requests. For efficient handling of new requests, I recommend creating a priority list, beginning with the most important tasks and concluding with additional items that can be addressed if time permits. Following the initial conversation, a confirmation text will be promptly sent to confirm the details discussed. Additionally, customers can expect to receive another confirmation on the Sunday preceding the upcoming week, ensuring clear communication and schedule coordination.
- What education and/or training do you have that relates to your work?
As the owner and accompanied by a dedicated team member with six years of experience with the company, we prioritize efficiency and excellence. Our commitment to high standards is evident in our swift yet thorough approach.