True Home Ohio Property Management
True Home Ohio Property Management

True Home Ohio Property Management

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Introduction
True Home Ohio (THO) is a professional property management company dedicated to provide our clients with a true home experience. Our team at THO works around the clock to provide the industries best customer service possible for all of our clients. Our #1 goal is to make our residents and home owners/investors get the true home experience they deserve when working with us. True Home Ohio is your fully licensed and brokered professional landlord in Cincinnati. Our team of real estate agents are here to meet all of your landlording needs. We specialize in rental properties from single family homes to large multi family. Our team enjoys solving problems for all of our customers. Our first customer is our home owners/investors we work with to help manage their properties. It is VERY important to us to work with them from an investors mindset in order to maximize the economic efficiency of their rental. Once we onboard a new client, our next step is to ensure our residents are 100% satisfied. We take a ton of pride in knowing we are helping two large groups of people. The home owner/investor and also our residents. Providing the best property management service in Cincinnati is what True Home Ohio strives for daily.
Overview

Serves Cincinnati, OH

Background checked

21 employees

8 years in business

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Featured Projects

5 photos

Specialties
Management needs

Reviews
Good 4.2

39 reviews

5
77%
4
0%
3
5%
2
0%
1
18%

Read reviews that mention:


pro avatar
Thumbtack Customer
Sep 5, 2024
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From Google

From Google

The place is well-maintained and a good price for the amount of space. There were some minor issues that had to be resolved after moving in. It did take two weeks for my maintenance requests to be completed, which included getting a battery in the smoke detector. All in all, I'm excited to be living here and I love my new space.
pro avatar
Thumbtack Customer
Aug 28, 2024
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From Google

From Google

True home handled the issue with my roof perfectly when a tree fell and damaged it. They fixed it very quickly. They were very responsive the entire time and answered all of our questions in a timely manner. True home is fantastic to rent from.
True Home Ohio Property Management's reply
Dear Rachel, Thank you for taking the time to share your positive experience with True Home. We're delighted to hear that our team was able to respond promptly and effectively to address the damage to your roof caused by the fallen tree. Your satisfaction is our top priority. We're glad that our quick response and attentive service helped to alleviate the stress of this situation. Thank you again for choosing True Home. Please don't hesitate to contact us if you have any further needs or questions. Sincerely, Ryann Operations Manager
pro avatar
Thumbtack Customer
Jul 31, 2024
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From Google

From Google

I'm a new tenant with True Home, overall I would say I'm pretty please with the service I've received. The application process was pretty seamless and direct. All expectations from the owner and tenant were clear and concise. No hidden surprises.After moving in there were a few things that needed to be addressed.I will admit I was a little wary due to majority of correspondence being through email during the application process and shortly after. This was a concern because I prefer the access to call and speak directly to an individual and feared the possibility of having a "slum-lord".Despite my initial concerns I am extremely pleased with my interaction with Sarah and Jason so far they have both expeditiously responded and addressed problems. Sarah has stayed in constant contact with me and provided alternative solutions to solve a few problem. Jason showed up to address problems both times by the following morning of my request.I truly appreciate you Sarah and Jason
True Home Ohio Property Management's reply
Brittany, Thank you so much for the 5 star review and feedback, much appreciated! We at True Home Ohio are thrilled to hear about your positive experience! Your kind words about Sarah and Jason mean the world to us (I know Sarah was super thrilled to read this), and we're delighted to hear they exceeded your expectations. At True Home Ohio, we're committed to providing exceptional service and building strong relationships with our tenants. We understand that the application process can be stressful, and we're glad our transparent approach with clear expectations made it seamless for you (as mentioned on our Resident FAQ). We appreciate your feedback about initial apprehension regarding email correspondence. While we leverage email for efficient communication (also mentioned in our FAQs), we prioritize resident satisfaction and encourage calls whenever you need to speak directly to a team member. Our team, including Sarah and Jason as you experienced, are known for their prompt responses and addressing concerns effectively. Brittany, your review highlights the very aspects we strive to deliver: -Seamless Application Process: Our online application process is designed to be straightforward and user-friendly. Once approved, you'll receive a login for our resident portal, Buildium, for easy rent payments, expense review, and communication with our team (as detailed on our Moving In page). -Clear Communication: We prioritize clear communication throughout your tenancy. Our lease agreements and resident FAQs provide transparent expectations (as you mentioned). We also encourage open communication and prompt responses to any questions or concerns you may have. We believe that a big reason why "slumlord" exist is due to their lack of attention and lack of communication, especially with their tenants. Every home we have under our portfolio in Cincinnati is one more home where we can eliminate the possibility of a renter having to deal with an bad landlord. -Responsive Maintenance: We take pride in our prompt maintenance service, just like Jason's same-day response to your requests. We're glad you're enjoying your experience with True Home Ohio, Brittany! Thank you for choosing us, and we look forward to continuing to provide you with exceptional service. -The True Home Ohio Property Management Team
pro avatar
Thumbtack Customer
Sep 5, 2024
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From Google

From Google

Only the best scores for Sherwin!!! Thank you for your business.
pro avatar
Thumbtack Customer
Aug 8, 2024
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From Google

From Google

Have been working with Ture Home Ohio for a a little while now and their process has been fantastic!
True Home Ohio Property Management's reply
Alex, Thank you for your kind words about True Home Ohio. We appreciate your business and the positive feedback. We're glad to hear that our partnership with Monster Tree Service of East Cincinnati has been beneficial. Your team's prompt and professional service has helped us address our residents' needs effectively. We value our relationship with you and look forward to continuing to work together in the future. Sincerely, Ryann Operations Manager
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Zach Fetchu