FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
While our hourly rate provides a transparent pricing structure, we understand that every move or delivery is unique. To get a more precise quote, please contact us with details about your move, such as the number of items, distance, desired date and time, and any special requirements. We'll provide a customized estimate based on your specific needs. For local moves (less then 50 miles): 1 mover & van: $125/hour with 2 hours minimum ($250). 2 movers & van: $175/hour with 2 hours minimum ($350). Each additional mover beyond the initial two is $50/hour with 2 hours minimum ($100). For long distance moves: The cost of long distance moves will be calculated individually based on factors such as distance, weight, and required services. For deliveries the base quote starts at $150 (with no hourly minimum). Why do we have a 2 hour minimum for our services? -Our team needs to travel to your location (and back), often across the city or even further. -URBN freight movers are skilled professionals who are responsible for the safe and efficient handling of your belongings. A 2 hour minimum ensures they are fairly compensated for their time and expertise. -Our all-inclusive hourly rate covers all aspects of your move, including mileage, moving blankets, plastic wrap, mattress bag, dolly, tools for assembly/disassembly (if needed). There are no additional fees or charges! -This policy helps us maintain a sustainable business model that allows us to continue providing high quality service to our customers. Payment options: No fees for Venmo, CashApp, Zelle. A 5% transaction fee for Credit/Debit Cards, Apple Pay, Google Pay, Samsung Pay.
- What is your typical process for working with a new customer?
1. Initial Contact: We start by discussing the customer's specific needs, including the pickup and delivery locations, the type of cargo, and the desired delivery time. 2. Quote and Agreement: Once we have a clear understanding of the job, we provide a detailed quote that includes the estimated cost and timeline. If the customer agrees to the terms, we'll establish a contract or agreement. 3. Scheduling: We coordinate the pickup and delivery dates and times that work best for both parties. 4. Preparation: Before the move, we ensure that our cargo van is clean, well maintained, and ready to transport the customer's belongings. 5. Loading and Transportation: On the day of the move, we arrive promptly, load the cargo securely, and transport it to the designated destination. 6. Unloading and Inspection: Upon arrival, we unload the cargo carefully and ensure that everything is delivered safely and undamaged. 7. Payment and Feedback: Once the job is complete, we collect payment according to the agreed-upon terms. We also request feedback from the customer to help us improve our services.
- What questions should customers think through before talking to professionals about their project?
Having answers to these questions makes it easier for us to give you an appropriate quote: 1. Providing a pick-up and drop-off location. 2. How many 'big' items do you have (couch, sofa, book shelves, appliances, etc.)? 3. How many flights of stairs? (If any) 4. Do you need any additional services like packing/unpacking, assembling/disassembling, etc? 5. A few dates and times that work with your schedule.