FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
While our hourly rate provides a transparent pricing structure, we understand that every move or delivery is unique. To get a more precise quote, please contact us with details about your move, such as the number of items, distance, desired date and time, and any special requirements. We'll provide a customized estimate based on your specific needs. For local moves (less than 50 miles): 1 mover & van: $125/hour with 2 hours minimum ($250). 2 movers & van: $175/hour with 2 hours minimum ($350). For long distance moves: The cost of long distance moves will be calculated individually based on factors such as distance, weight, and required services. For deliveries the base quote starts at $150 (with no hourly minimum). Payment options: * Cash * No fees for Venmo, CashApp, Zelle * A 5% transaction fee for Credit/Debit Cards, Apple Pay, Google Pay, Samsung Pay Why do we have a 2 hour minimum for our services? -Our team needs to travel to your location (and back), often across the city or even further. -URBN freight movers are skilled professionals who are responsible for the safe and efficient handling of your belongings. A 2 hour minimum ensures they are fairly compensated for their time and expertise. -Our all-inclusive hourly rate covers all aspects of your move, including mileage, moving blankets, plastic wrap, mattress bag, dolly, tools for assembly/disassembly (if needed). There are no additional fees or charges! -This policy helps us maintain a sustainable business model that allows us to continue providing high quality service to our customers.
- What is your typical process for working with a new customer?
1. Initial Contact: We start by discussing the customer's specific needs, including the pickup and delivery locations, the type of cargo, and the desired delivery time. 2. Quote and Agreement: Once we have a clear understanding of the job, we provide a detailed quote that includes the estimated cost and timeline. If the customer agrees to the terms, we'll establish a contract or agreement. 3. Scheduling: We coordinate the pickup and delivery dates and times that work best for both parties. 4. Preparation: Before the move, we ensure that our cargo van is clean, well maintained, and ready to transport the customer's belongings. 5. Loading and Transportation: On the day of the move, we arrive promptly, load the cargo securely, and transport it to the designated destination. 6. Unloading and Inspection: Upon arrival, we unload the cargo carefully and ensure that everything is delivered safely and undamaged. 7. Payment and Feedback: Once the job is complete, we collect payment according to the agreed-upon terms. We also request feedback from the customer to help us improve our services.
- What advice would you give a customer looking to hire a provider in your area of work?
Prior to contacting a professional moving service, customers are advised to review key factors such as pricing structures, vehicle capacity, the scope of services offered and reviews.