FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For moving, the base quote starts at $100/hour (with 2 hours minimum). For deliveries, the base quote starts at $120 (with no hourly minimum). Furniture assembly starts at $55/item, and hauling away existing furniture or appliances starts at $150. $Discounts are available for repeat customers$ A 5% transaction fee for Credit/Debit Cards, Apple Pay, Google Pay, Samsung Pay. No fees for Venmo, CashApp, Zelle.
- What is your typical process for working with a new customer?
1. Initial Contact: We start by discussing the customer's specific needs, including the pickup and delivery locations, the type of cargo, and the desired delivery time. 2. Quote and Agreement: Once I have a clear understanding of the job, I provide a detailed quote that includes the estimated cost and timeline. If the customer agrees to the terms, we'll establish a contract or agreement. 3. Scheduling: We coordinate the pickup and delivery dates and times that work best for both parties. 4. Preparation: Before the move, I ensure that my cargo van is clean, well-maintained, and ready to transport the customer's belongings. 5. Loading and Transportation: On the day of the move, I arrive promptly, load the cargo securely, and transport it to the designated destination. 6. Unloading and Inspection: Upon arrival, I unload the cargo carefully and ensure that everything is delivered safely and undamaged. 7. Payment and Feedback: Once the job is complete, I collect payment according to the agreed-upon terms. I also request feedback from the customer to help me improve my services.
- What questions should customers think through before talking to professionals about their project?
Having answers to these questions makes it easier for us to give you an appropriate quote: 1. Providing a pick-up and drop-off location. 2. How many 'big' items do you have (couch, sofa, book shelves, appliances, etc.)? 3. How many flights of stairs? (If any) 4. Do you need any additional services like packing/unpacking, assembling/disassembling, haul away existing furniture/appliances, etc? 5. A few dates and times that work with your schedule.