FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If you pay in cash, you only pay the cost of the repair, if you pay by check, you pay the price + tax, if you pay by credit card, you pay the price + tax + credit card fee.
- What is your typical process for working with a new customer?
I receive an application, I agree on the time of the meeting with the customer, then I conduct the inspection, if I can fix it on the spot - I will fix it, if I need a replacement - I will send an estimate within 3 days, if the Customer approved, I sign up for a new meeting and complete the repair.
- What advice would you give a customer looking to hire a provider in your area of work?
When looking for a service provider, it is important to make sure that the technician explains in detail the problem with the device, including the specific part that needs to be replaced and why. I recommend requesting the name or number of the part and checking its price yourself, as some technicians may overestimate the cost to increase their profits.