Family Touch Repairs & Diagnostics

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About

Family Touch Repairs & Diagnostics "Treating Your Stuff As Our Own" Thank you for visiting this page. Family Touch serves CT and NY for all your needs in regard to major household appliances and repairs. It is our duty to give full effort in diagnosing and trying to repair issues for the customer. **Disclaimer** Our goal is to try our best to make sure you can go back to using your appliance normally. If that isn't possible due to factors such as: age of appliance, very expensive parts needing to be replaced, or sustained improper use; we will let you know before we follow through with further work. In those cases where buying a new appliance is suitable, we will let you know.

Overview

Current Top Pro

Hired 161 times

Background checked

1 employee

5 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Square cash app, Venmo, and Zelle.

Social media

Instagram

Services offered

Appliance type

Washer / dryer

Refrigerator

Oven / stove

Dishwasher

Power source

Electricity

Projects and media

36 photos

Projects and media

36 photos

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.8

77 reviews

5

96%

4

0%

3

0%

2

0%

1

4%

Read reviews that mention:

Tara S.

Jun 29, 2025

•

Hired on Thumbtack

Details: Dishwasher • Electricity

Appliance Installation

Gretchen C.

Jun 17, 2025

•

Hired on Thumbtack

Brandon is our go-to-person for all our malfunctioning appliances. Knowledgeable, detail-oriented, neat, never in a rush and genuinely friendly. Not just out to make a buck…..

Details: Refrigerator • Whirlpool • Residential

Appliance Repair or Maintenance

Anshu g.

May 28, 2025

•

Hired on Thumbtack

Very good advice and trouble shooting in the phone. he was able to save me a lot of time and some money by explaining why the appliance could not be fixed. This was very helpful

Details: Refrigerator • Residential

Appliance Repair or Maintenance

Michael L.

Mar 17, 2025

•

Hired on Thumbtack

Details: Washer or dryer • Whirlpool • Residential

Appliance Repair or Maintenance

Melissa R.

Mar 13, 2025

•

Hired on Thumbtack

I had a fantastic experience with Family Touch and my refrigerator repair. I cannot think of a single negative aspect of the experience. They were responsive, courteous, and timely. Diagnosed the problem and repaired it. I’ll definitely call them again with appliance repairs!

Details: Refrigerator • LG • Residential

Appliance Repair or Maintenance

Credentials

Background Check

Brandon Morrison

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
$140 is the service call fee. There are no additional charges if the issue can be fixed in the initial service call. Also if I spend under 30 mins in the service call, then a portion of the service call is put towards labor during the repairs.
What is your typical process for working with a new customer?
Explaining the fee for the service call, and giving them my initial thoughts on the issue. And as I am breaking the unit down, I am showing them what is wrong.
What education and/or training do you have that relates to your work?
We have factory trained and certified technicians.

Family Touch Repairs & Diagnostics

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