Ackey

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Introduction

We are a very reliable and professional HVAC company that cares about our work and customers. We are the company you call into fix a problem that no one else can fix. Our main focus is to make sure when we leave you have a smile on your face and your appliance is working in accordance with manufacture specifications. That to us is the ultimate tip any customer can give one of our highly trained technicians.

Overview

Hired 98 times

Background checked

4 employees

7 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Credit card, PayPal, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

Projects and media

20 photos

Projects and media

20 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Very good 4.6

75 reviews

81%

Read reviews that mention:

Connor S.

Jun 27, 2023

Hired on Thumbtack

They came the same day and diagnosed and fixed the issue within hours. I’ll very likely be using them when the time comes this winter to replace the unit. Great work and very professional.

Details: Routine maintenance • Only warm air is blowing from the vents • Attic • Ground floor • House

Central Air Conditioning Repair or Maintenance

Elizabeth O.

Jan 23, 2024

Hired on Thumbtack

I appreciate how quickly Kirk was able to come in and resolve my issues. The pricing was very fair as well. The service was fast, and the quality of work was top-notch. I will use them for all my future needs.

Details: Boiler • Leaking • Routine maintenance • Basement • Single-level building • House

Heating System Repair or Maintenance

Imran H.

Oct 7, 2020

Hired on Thumbtack

Very happy with the boiler maintenance job. Jonathan came over to take a look at my gas boiler and cleaned it very well. He also replaced a broken expansion valve. Before he came, my gas boiler's pilot sensor had an issue where it wasn't able to detect the flame upon start up so it tried 2-3 times before a success. After Jonathan's maintenance, it's back to the way it was before and the boiler starts up successfully the first time.

Details: Boiler • No problem, just need maintenance • Basement • Single-level building • House

Heating System Repair or Maintenance

Imran H.

Jun 27, 2020

Hired on Thumbtack

TL;DR, I would highly recommend Ackey for checking out any problems with HVAC systems. I wish they were a bit more responsive with their messages but they are still very professional. I was especially impressed by the fact that the technicians came over to check for problems late at night, around 10pm. In my case, my attic was flooding with water condensation and it was dripping through the ceiling of the floor below. I went up to check out the problem and saw that the PVC pipe was wet so immediately assumed that the pipe connector wasn't securely fastened. I called Ackey and a technician came over to check it out. He also made the same conclusion and flushed out the PVC pipe with high-pressured air to clear up potential clogs. Afterwards water was flowing through it pretty well. That night water continued to drip from the ceiling so the main problem turned out to be something different. I left a message for Ackey that night and called them in the morning after. They said that they'll send a technician as soon as they are available. This is the part that I didn't like; I wanted to know some ETA on when the technician can come but the ETA was basically "sometime today". I kept poking every few hours for the status and I often didn't receive any updates. Every now and then I got a reply that they still don't have an ETA but that it'll definitely be "today". Later in a phone conversation, the person from Ackey clarified that weekends schedules are busy and very few people are working over the weekend so it's not easy to squeeze in a house call at the last minute. I wish they just told me this in the thumbtack message when I was asking for updates. My reasoning for being so persistent about getting the AC fixed was because my 1 year-old baby daughter can't sleep throughout the night in the hot weather with no AC. It was already 9pm and I was pretty sure no one was coming but surprisingly, the technician called and came that night around 10pm. They took another look and realized that the water wasn't due to any leak but it's because the evaporator coils were freezing up below 0 degrees C. The technicians told me that this is caused by the system containing low amount of refrigerant. From what I understand, this happens because the exit side of the evaporator coil has a thermostat and it was measuring the exit temperature of the refrigerant to be too low. Under normal circumstances, this means that the temperature differential between the indoor air and the refrigerant isn't big enough and the refrigerant wasn't able to absorb enough heat (in this case, there wasn't enough refrigerant to absorb the heat). In response to this thermostat reading, the expansion valve on the enter side of the evaporator coil was throttled even more to reduce the refrigerant pressure and lower its temperature. This is supposed to boil the refrigerant and increase the vapor-liquid ratio so that no liquid is sent back to the condenser (which would break it) and it's also supposed to lower the temperature of the coil so it can absorb more heat from the indoor air. This reduction of temperature and pressure caused the pipe to be below 0 degrees C and caused the condensation water to become chunks of ice over the pipe. This then prevent further air flow and caused the pipe to freeze even more since it cannot collect heat from the indoor air. At some point the ice begins to thaw and that's the water we observed under the attic. Anyway, the technicians scheduled an appointment for the next day so that they can come and pump more refrigerant into the system. The next morning the technicians came and added more refrigerant into the system along with some sealant in hopes to auto-seal minor leaks in the pipe. After some tests, everything seemed to be working and, to my surprise, they charged me less than what they originally asked for. The reason for this was that the amount of refrigerant they needed to pump into the system was less than their original estimation and I really appreciate this kind of honesty. It's hard to come by.

Details: Repair • Attic • Outside • House

Central Air Conditioning Repair or Maintenance

Baldeep S.

Jul 2, 2023

Hired on Thumbtack

Met with Kirk today. I can see why there are so many positive reviews on Ackey after meeting with him. No pressure, no upselling and total respect for the customer and their position. He provided accurate readouts and did not put me in a position to make decisions based on marketing sales tactics. He was upfront with the costs involved and guided towards best case considerations. Thank you.

Details: Routine maintenance • Routine maintenance • Attic • Outside • House

Central Air Conditioning Repair or Maintenance

Credentials

Background Check

Kirk Johnson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We are a fair company and try to work with clients as best as we can.
What is your typical process for working with a new customer?
Our typical process is very simple. Keep the customer Informed and educate them about whatever is going on so they can make the best decisions in that particular situation.
What education and/or training do you have that relates to your work?
Dakin certified installer, Crown certified installer, Navien certified installer, completed HVAC train course with over 10 years experience