FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive, transparent, and based on the size of the property, the level of cleaning needed, and how often you need service. Whether it's a one-time deep clean or recurring maintenance, we provide detailed quotes with no hidden fees. We believe in fair rates for high-quality work and to make getting started easier, we offer 15% off your first clean. Our goal is to deliver great value without cutting corners.
- What is your typical process for working with a new customer?
Our process for working with a new customer is simple, seamless, and designed to ensure complete satisfaction. First, we start with a consultation—either a quick call or an on-site walkthrough—to understand your specific cleaning needs, frequency, and any special requests. Based on this, we provide a customized quote with transparent pricing. Once you’re ready to move forward, we schedule your first cleaning at a time that works for you. Our professional team arrives fully equipped, following a detailed cleaning checklist to ensure every space is spotless. We also can document our work with before-and-after photos for your peace of mind. After the service, we follow up to ensure you’re completely satisfied and make any adjustments needed. For recurring cleanings, we set up a schedule that keeps your space consistently fresh and presentable.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in high-quality commercial and vacation rental cleaning, following industry best practices for sanitation, efficiency, and attention to detail. We stay up to date with the latest eco-friendly cleaning techniques, CDC-recommended sanitation protocols, and hospitality-grade turnover standards to ensure every space is spotless and guest-ready. Additionally, we have hands-on experience working with Airbnb hosts, property managers, and business owners, understanding the unique needs of short-term rentals and commercial offices. Our expertise in deep cleaning, organization, and damage reporting ensures a consistently high standard of service that keeps our clients’ properties in top condition.