FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our flat rate pricing model is designed to provide transparency and convenience for our customers. It's based on several key factors: 1. *Date and Time:* We consider the specific date and time of your move to ensure availability and accommodate any scheduling preferences you may have. 2. *Inventory List:* Providing us with an inventory list of items to be moved allows us to accurately assess the size and scope of the job, ensuring our quote aligns with your needs. 3. *Pickup and Drop-off Locations:* The locations of both pickup and drop-off play a significant role in determining the cost of the move, taking into account factors such as distance, accessibility, and any special requirements. By considering these factors, we aim to offer you a comprehensive and fair flat rate that covers all aspects of your move, without any hidden fees or surprises along the way.
- What is your typical process for working with a new customer?
When working with a new customer, I start by understanding your needs and preferences. We can discuss the job via telephone, text, or video chat to ensure clarity and accuracy. Once I have a clear understanding, I can provide you with an accurate quote.
- What education and/or training do you have that relates to your work?
All of our employees are professional movers with more than 5 years of experience in the moving industry. They have received training in proper moving techniques, safety protocols, and customer service skills to ensure a high level of service for our customers. Our team is dedicated to providing a smooth and efficient moving experience for all of our clients.