FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
This pricing could vary depending of services you are booking for .Deep cleaning does not include inside cabinets and inside big appliances or inside windows. We make sure that our prices are affordable you could add -ons price will vary, For returning clients we offer 10% off on second cleaning. Booking and Cancellation Policy Deposit: A 30% deposit is required to secure any booking. Cancellation: Cancellations must be made at least 24 hours before the scheduled appointment. Late Cancellation Fee: A $75 fee will apply for cancellations made less than 24 hours before the appointment. Thank you for understanding and for choosing our services!
- What is your typical process for working with a new customer?
Our Typical Process for Working with New Customers: Initial Consultation: We start with a free consultation to understand your cleaning needs and expectations. This can be done in person, over the phone, or virtually. Customized Cleaning Plan: Based on the consultation, we create a tailored cleaning plan that addresses your specific needs, whether it’s residential, commercial, or specialized cleaning. Quote and Agreement: We provide a detailed quote outlining services, schedules, and pricing. Once agreed upon, we finalize a contract or service agreement. Scheduling and Preparation: We schedule the cleaning at a time that works best for you and ensure our team is fully briefed on the plan and any special requirements. First Cleaning Service: Our professional team arrives with all necessary supplies and follows the customized plan, ensuring top-notch results. We pay special attention to quality during this first cleaning. Feedback and Adjustment: After the initial cleaning, we request your feedback to ensure you’re satisfied. If adjustments are needed, we refine our approach accordingly. Ongoing Service and Support: For regular clients, we maintain consistent communication and quality checks to ensure continued satisfaction and address any changes in needs.
- What education and/or training do you have that relates to your work?
All of my cleaner are well trained we take seriously pride in of our services to be exceptional.