FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Erazer Cleaning NYC, we strive to offer affordable and transparent pricing for all of our services. Here’s what you should know: 20% Off Your First Order: As a new customer, you can enjoy a 20% discount on your first cleaning service with us. No Hidden Fees: We provide clear pricing with no surprise charges. The quote you receive is what you’ll pay. Flexible Pricing: Pricing is based on the size of the space, type of service, and the level of cleaning required. We offer free quotes so you can plan ahead. Affordable Rates: We aim to keep our rates competitive and accessible without compromising the quality of service. We’re committed to delivering value and ensuring you get the best cleaning experience without breaking the bank.
- What is your typical process for working with a new customer?
Our Process for Working with New Customers: Initial Contact: Reach out to us through phone, email, or our website to inquire about our services. We’re always happy to answer any questions and discuss your cleaning needs. Free Quote: After understanding the specifics of your requirements (type of service, space size, etc.), we provide a clear, no-obligation quote tailored to your needs. Scheduling: Once you approve the quote, we schedule a convenient time for the cleaning service. We work around your availability to ensure we fit into your schedule. Service Execution: Our professional team arrives on time, ready to deliver high-quality cleaning using safe and effective methods. We make sure every detail is covered, leaving your space spotless. Final Walkthrough: After the cleaning is completed, we perform a quick walkthrough with you to ensure everything meets your expectations. Feedback & Follow-Up: We value your feedback! After the job is done, we’ll check in to ensure you're happy with the results and discuss any future cleaning needs.
- What education and/or training do you have that relates to your work?
Our Training and Expertise: At Erazer Cleaning NYC, we take pride in providing professional cleaning services, and our team is well-trained to handle all your cleaning needs. Here's how we stay at the top of our game: Experienced Team: Our team members have years of hands-on experience in the cleaning industry, learning and mastering cleaning techniques for various surfaces and spaces. Industry Certifications: We’ve completed specialized training courses in areas like upholstery cleaning, deep cleaning, and pressure washing. This ensures that we use the best and safest methods for every job. Ongoing Education: We continuously update our knowledge and skills by attending industry workshops and keeping up with the latest cleaning trends and technologies. Our team is committed to delivering excellent results through professional skills and dedication to quality.