FAQs
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is designed to ensure clear communication, a smooth workflow, and excellent results. Here’s how we approach it: 1. Initial Consultation We start with a friendly conversation to understand your needs, goals, and vision for the project. This includes discussing your industry, target audience, timeline, and budget. 2. Proposal and Agreement Based on the consultation, we provide a detailed proposal outlining the project scope, deliverables, timeline, and pricing. Once agreed upon, we formalize the partnership with a clear and concise agreement. 3. Planning and Strategy For websites or digital services, we’ll discuss the structure, design preferences, and required features (e.g., payment setup, SEO, analytics). For consulting or operational projects, we outline actionable strategies tailored to your goals. 4. Execution Website Design: We create the site based on your platform preference (e.g., Wix, Squarespace, Shopify). Content integration and design revisions are part of this phase. Consulting and Marketing: We begin implementing strategies, running campaigns, or analyzing operations as outlined in the plan. 5. Review and Edits We share a draft or deliverable for your review. Multiple edits are included to ensure everything meets your expectations. 6. Final Delivery and Training Upon approval, we finalize and deliver the project. If needed, we provide training or resources to help you manage your new website, campaigns, or tools effectively. 7. Ongoing Support We offer post-project support for any adjustments or additional needs. For clients seeking long-term growth, we provide continued services like SEO, analytics, or performance monitoring.
- What education and/or training do you have that relates to your work?
At Alto Side, our team is composed of highly skilled professionals, including Stanford graduates with extensive expertise in software development, web design, and digital strategy. Here's how our education and training set us apart: Our Background Stanford Education: As Stanford graduates, our team has been trained at one of the world’s leading institutions for innovation and technology. We’ve honed our skills in areas like computer science, user experience design, and cutting-edge digital tools. Technical Expertise: Our education includes advanced coursework in software development, web technologies, AI integration, and scalable e-commerce solutions. Entrepreneurial Mindset: At Stanford, we’ve also gained valuable insights into business strategy and entrepreneurship, which helps us understand our clients’ needs from a business perspective. Ongoing Training Industry Certifications: Our team holds certifications in platforms like Google Ads, Shopify, WordPress, and Squarespace to ensure we stay updated with the latest technologies. Continuous Learning: We participate in industry workshops, conferences, and training sessions to remain at the forefront of technology and design trends. With this strong foundation, we combine technical know-how with creative problem-solving to deliver exceptional results for our clients.
- What types of customers have you worked with?
At Alto Side, we’ve worked with a wide range of customers across industries, providing tailored solutions to meet their specific needs. With over 4,500 clients using our software and having helped thousands more, our experience spans businesses of all sizes and industries. Here’s a snapshot of the types of customers we’ve partnered with: Industries We’ve Served Small Businesses: Helping startups and local businesses establish a strong online presence with affordable, effective solutions. E-commerce: Building, optimizing, and managing online stores to drive sales and enhance user experiences. Nonprofits: Designing impactful websites and digital strategies that amplify missions and increase outreach. Retail & Consumer Goods: Crafting marketing strategies and websites to improve customer engagement and drive conversions. Technology & SaaS: Providing operational, strategic, and marketing solutions tailored for tech companies. Service-Based Industries: Working with professionals like estheticians, carpenters, and consultants to create tools that showcase their expertise. Customer Sizes Solo Entrepreneurs: Individual professionals looking for personalized and budget-friendly solutions. Small to Medium Businesses: Teams of 10–50 employees seeking scalable tools and strategies to grow their operations. Large Enterprises: Collaborating on complex projects requiring advanced technical and strategic expertise. Our Impact We’ve helped businesses achieve up to 3.5X ROAS with targeted ads. Many clients report a 40%+ increase in online engagement within the first three months of working with us. We’ve built hundreds of websites, delivered marketing strategies, and optimized operations to meet diverse goals. At Alto Side, we pride ourselves on building long-term partnerships and delivering measurable results, no matter the industry or business size.