FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The Junkluggers prices are based upon the volume of the truck and scope of work with donations, disposal, recycling and labor included.
- What is your typical process for working with a new customer?
• All customers are scheduled within a 2 hour arrival window to receive their no obligation, free quote. • Upon arrival, The Junkluggers will provide a no obligation estimate to and be prepared to remove the items on-site once given approval. Customers may also request an estimate via photos, depending on the scope of the job. • In order to properly provide an estimate, the below information would be required: o Full Address (floor, apartment or suite #) o Onsite Contact first and last name with phone # and email (secondary contact as well, if there is one) o List of items o Pictures of items if possible o Elevator or Stairs (if stairs, what floor) o COI (insurance certificate) required by building? If so, please provide the tenant name or business the space is listed under) and sample PDF document from management - Please advise if we should send this back to the building, you, or both o Exit for items? (what way will we be required to remove) o Preferred 2 hour arrival window along with preferred date if known.
- What education and/or training do you have that relates to your work?
All of our employees go through a rigorous training process for: o Driving Training o Lifting, equipment and packing training o Sales Training o Customer Service o Technology/Systems training