FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The pricing is divided into two parts: a flat consultation fee and an hourly rate for the work. Consultation Fee: $150 flat. This covers job preparation, diagnostics, and the time and cost of traveling to your location. Hourly Rate: $150/hour. For example, • 1 hour: $300 Total • 2 hours: $450 Total • Additional time is billed at $150/hour. The final cost depends on the scope of the work and may vary based on the specifics of the job and any unforeseen items. Work outside normal business hours are 1.5x rate, or $225 + $225/hour. Business rates are $225 + $225/hour, and business in Manhattan $300 + $300/hour.
- What is your typical process for working with a new customer?
I typically like to find out their issue and goal in detail so I can let them know ahead of time if this is something we can tackle or not. We don’t spend time trying to guess or work on an issue blindly without prior experience. We’re very transparent and like to include the customer in the work so they know what’s going on, if they are interested in that.
- What education and/or training do you have that relates to your work?
Aside from a bachelors degree, a lot of it comes down to experience and your understanding of technology and how it works. You can have many certifications but without the experience, it’s hard to apply in real life. I have coming up 10 years of experience in my professional career, which doesn’t include the 10+ years that I have outside of my professional career.