FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Project work is quoted flat-rate after I understand the scope — priced to the value of the outcome, not hours logged. Managed IT is a flat monthly rate based on your team size and environment, set after a short assessment call. Either way: a clear number before work starts, no surprise invoices.
- What is your typical process for working with a new customer?
I start by understanding the issue or goal in detail — what's not working, what the end state should look like, and any constraints on timing or budget. You get a clear plan and a firm number before anything starts. For bigger engagements that means a short discovery call and a written scope; for a straightforward fix, it's often settled on the same call.
- What education and/or training do you have that relates to your work?
I have a bachelor's degree, but the real qualification is more than a decade inside enterprise IT before I went independent — multi-site networks with 4,000+ users, 2,000+ managed devices, 30+ virtualized servers, and security and compliance work most small IT shops never touch. Certifications are useful, but that kind of real-world troubleshooting and systems work is what actually keeps a business running.