FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We cannot emphasize how important it is for the homeowner to make sure they are hiring a company with workers comp and liability insurance. Some companies keep costs low by not carrying these insurances, so the homeowner is left fully responsible if anyone gets hurt at their house during the project.
- What is your typical process for working with a new customer?
When someone books an estimate appointment request, we set up a date and time that works for all parties. Then, a formal written quote is emailed within 1 week after the estimate appointment. If the customer chooses to schedule a start date, we work with them to find a date that works for all parties. Upon scheduling a start date, a formal contract is mailed to the homeowner.
- What education and/or training do you have that relates to your work?
Justin has 20+ years experience with hardwood floors. Also, all of our crew members are hired with previous flooring experience.