FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
PRICING STRUCTURE - Our price is based off the amount of junk removed. FREE ESTIMATES - We offer free, no-obligation estimates. Our team can give you an upfront price based on an on-site assessment or a detailed description of what you need removed.
- What is your typical process for working with a new customer?
CONTACT & INQUIRY - When you first reach out to us whether by phone, email, or through our website we’ll ask you a few questions about the items you need removed. This helps us understand the scope of the job. ESTIMATE - After gathering the details, we’ll provide you with a transparent, upfront price for the junk removal based on the amount of items. We offer free, no-obligation quotes, so you can make an informed decision without any pressure. SCHEDULING - Once you approve the estimate, we’ll schedule a convenient time for our team to come and remove your junk. We offer flexible scheduling, including same-day or next-day service, depending on availability. You’ll receive a confirmation with the time window. REMOVAL - On the day of the scheduled pickup, our professional team will arrive at your location within the agreed window. We’ll do all the heavy lifting, hauling, and loading. You only need to point out what needs to be removed. Our team is trained to handle all kinds of junk safely, efficiently, and with care for your property. COMPLETION & PAYMENT - After the job is done we walk the property with you and confirm everything is done. Then we’ll confirm the final price based on the actual amount of items removed. We accept Cash, Check or Venmo.
- What education and/or training do you have that relates to your work?
TEAM - Our team members are highly experienced in junk removal. We carefully select individuals who have a strong work ethic and a commitment to providing excellent customer service. Our team is trained to handle a wide variety of junk removal tasks, from residential cleanouts to large commercial jobs. TRAINING - Each team member goes through periodic training to better understand how to properly dispose of items.