FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here at Xclusive Waterproofing and Masonry, we are transparent about our pricing and offer a range of options to meet your needs and budget. Our rates are based on the scope and complexity of the project, and we offer discounts and special promotions. If you have any questions about our pricing, don't hesitate to reach out to us. We are always happy to answer any questions or concerns you may have.
- What is your typical process for working with a new customer?
We have a process in place to ensure a seamless and positive experience when working with new customers. This includes an initial consultation to discuss your needs and goals, a free in-home estimate to assess the scope of the work, and a detailed proposal and quote outlining the project details. Our team will work with you to plan and execute the project according to the agreed-upon timeline and budget, and will follow up after completion to ensure your satisfaction. If you have any questions or concerns along the way, we are always available to assist you.
- What education and/or training do you have that relates to your work?
Here at Xclusive Waterproofing and Masonry, we place a high value on education and training to ensure we can deliver the best possible service and results to our customers. Our team members have professional certifications and degrees in fields related to our services, and We also have a strong culture of continuous learning and development within our company and offer training and development programs for our team members.