FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have two pricing systems, flat-rate move or hourly move. |Flat Rate| Flat-rate is the flat estimate, based on the information you provided to us. Flat-rate quotes are being calculated in a guaranteed pricing system and our quotes are based on: -list of items you provide to us (furniture, boxes, items that require special handling, stairs) -distance between locations (pick up - delivery) -our availability for day you requested |Hourly Prices| The clock for the labor starts once the movers arrive at the pick up location and the clock ends when whey finish setting up your items at the delivery location. Our hourly prices are: 2 people and a van - $120.00 3 people and a van - $160.00 Any additional man is $40.00 per hour. The minimum to book the hourly move is 2 hours of labor and 0.5 hours of travel time. Ja
- What is your typical process for working with a new customer?
First of all, we will go over the details with you in order to provide you with an accurate price and to better understand your moving needs. We will make sure to understand your moving needs and we will do our best to not mislead you with the price and to provide you with an exceptional services. We will answer all of your questions and we will treat you as a family.
- What education and/or training do you have that relates to your work?
We are excited to offer you the best possible moving experience. With years of experience in various roles, in the moving business we understand what makes customers happy and how to deliver an exceptional moving service. We know that moving can be a stressful experience, but with Magical Moving, you can expect a peaceful and unforgettable move. We have been in the business for over five years, and there is nothing unfamiliar to us regarding the moving business. Whether your move is small or big, we can handle it with ease. Our team is well-equipped to handle any complicated items, and we are here to answer all of your questions to make your move stress-free.