FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We will always give you all your option. Please ask question.
- What is your typical process for working with a new customer?
-We listen to customer needs. -We then provide a pre-screening question that helps customer not to miss anything important. -We provide a solution. -Once the solution is accepted, we provide them an estimate. -Once the estimate is accepted, we take a downpayment and provide a project plan. -We execute the plan and then go to maintenance mode. -Customer pay their invoice fully -We follow up with a quick survey and get customer feed back
- What education and/or training do you have that relates to your work?
-We have few certification such as Cisco CCNA, Grandstream, Avaya, etc... -Each employee has their own specialty such as running fiber cable, Linux systems, and etc... -Most of us have more than 5 years experience in our field. -All of us have our bachelor degree and other have their masters.