FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies job to job depending on the scope of work, accessibility, type of material, man hours. We strive to provide incredible value for our cost and make sure that you rarely, if ever, have to think about your gutters again.
- What is your typical process for working with a new customer?
1️⃣ (First Contact): 📞☎️ (Customer calls or emails to inquire about services) 2️⃣ (Solutioning): 🗓️🕵️♂️ (Schedule and discuss possible solutions for gutter issues) 3️⃣ (Estimate): 💬💡 (Discuss customer's needs and provide a detailed estimate) 4️⃣ (Agreement): 🤝✍️ (Customer accepts quote, contract is signed) 5️⃣ (Planning): 📋🗂️ (Prepare schedule, order materials) 6️⃣ (Execution): 👷♂️🛠️🏠 (Arrive on site, remove old gutters, install new ones) 7️⃣ (Quality Check): 🔎✅ (Inspect work, ensure it meets quality standards) 8️⃣ (Completion): 🧹👋 (Clean site, say goodbye to a satisfied customer) I hope this helps!
- What education and/or training do you have that relates to your work?
All of our installers are directly employed and trained by The Brothers that just do Gutters. We do not use subcontractors and require OSHA certification for all employees. We conduct regular trainings with our team to make sure we're always putting safety and quality first.