FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Movers’ Rate: $85 per hour per mover. This covers the labor and expertise required to handle your belongings safely and efficiently. Truck and Travel Fee: In addition to the movers’ rate, we charge a separate fee for the use of our moving truck and travel expenses. This fee includes the cost of fuel, mileage, and any tolls incurred during the move. This pricing structure ensures clarity and includes all necessary components for a successful move: Labor: Experienced movers ready to assist with packing, loading, unloading, and other moving tasks. Equipment: Use of industry-standard moving equipment to ensure the safe handling of your items. Transport: Access to our well-maintained moving trucks equipped with necessary safety features to transport your belongings securely.
- What is your typical process for working with a new customer?
Initial Contact and Inquiry: Promptly respond to customer inquiries and gather essential details about the move. Providing a Quote: Conduct a site visit or virtual estimate to provide a transparent and detailed cost estimate. Booking Confirmation: Confirm the booking with a written agreement detailing services, dates, and pricing. Moving Day Execution: Ensure on-time arrival and execute the move with professionalism and care. Post-Move Follow-Up: Confirm completion, gather customer feedback, and offer additional services as needed.
- What questions should customers think through before talking to professionals about their project?
Moving Date and Timeline: Have a clear idea of when you need to move. Scope of the Move: Evaluate the size and complexity of your move, including any special items or requirements. Budget: Determine your budget and consider additional costs like packing or storage services. Logistics: Note any logistical challenges at both current and new locations (e.g., stairs, parking). Additional Services: Decide if you need extra services such as packing help or furniture assembly. Insurance: Understand insurance coverage options for your belongings.