FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Base Rates: Our pricing is generally based on the size of the area to be painted, the complexity of the project, and the type of paint used. We offer detailed quotes after assessing your specific needs. Additional Fees: Some projects may incur additional fees depending on factors like surface preparation, repairs, or the need for special coatings. We’ll provide a clear breakdown of any extra costs upfront. Discounts: We offer discounts for larger projects and repeat customers. If you’re considering multiple rooms or services, be sure to ask about our special pricing options. Estimates: We provide free estimates to ensure you have a clear understanding of the costs before work begins. This way, there are no surprises, and you can make an informed decision. Still refers to additional charges that may apply.
- What is your typical process for working with a new customer?
Initial Contact: Reach out via phone, message, or email. We’ll discuss your project needs and schedule a convenient time for an estimation. Estimation and Assessment: During our visit, we’ll assess the scope of the project, take measurements, and discuss your vision and preferences. This helps us understand your needs and provide a detailed quote. Quote: Based on the assessment, we’ll prepare a comprehensive quote outlining the costs, materials, and timeline with some allowances. Rest assured everything is discussed, and answer any questions. Scheduling: Once you approve the quote, we’ll schedule the project start date and finalize any details regarding access and specific requirements. Project Execution: Our team will carry out the work according to the agreed-upon plan. We prioritize quality and efficiency, keeping you updated on progress throughout the project. Final Walk-Through: Upon completion, we’ll do a final walk-through with you to ensure everything meets your expectations and address any final touches or adjustments. Follow-Up: We value your feedback and will follow up to ensure you’re satisfied with the results. We’re also here for any future needs or questions.