FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Call Louder, we offer transparent and affordable pricing with no hidden fees. Our services are typically charged per session or issue resolved, and we’ll always inform you of the cost upfront before starting any work. We occasionally run discounts for new customers, seasonal offers, and bundle packages for ongoing support. For businesses or frequent users, we also offer monthly or annual support plans at discounted rates. No surprise charges—just clear, honest pricing every time.
- What is your typical process for working with a new customer?
When a new customer reaches out to Call Louder, we follow a simple and friendly process to ensure quick and effective support: Initial Contact – You can reach us via phone, chat, or email. We’ll greet you, understand your issue, and ask a few basic questions. Diagnosis – Our technician will assess the problem remotely (or guide you through steps) to identify the root cause. Pricing & Approval – We’ll explain the issue, suggest a solution, and clearly share the cost. Once you approve, we begin the work. Problem Solved – Our expert will resolve the issue efficiently while keeping you informed throughout. Follow-Up & Support – After resolution, we’ll confirm everything is working fine and offer tips to avoid future problems. Ongoing support is available if needed. Our goal is simple: fast, reliable tech support with a personal touch.
- What education and/or training do you have that relates to your work?
Our team at Call Louder is made up of certified and experienced IT professionals. Many of our technicians hold industry-recognized certifications such as CompTIA A+, Microsoft Certified, Cisco Certified, and other relevant qualifications. In addition to formal training, our team undergoes continuous hands-on learning to stay updated with the latest technology trends, software updates, and troubleshooting techniques. We combine technical expertise with real-world experience to ensure every customer receives knowledgeable, efficient, and friendly support.