FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Otter Moving & Storage offers fixed rate moving services. This means that all of our quotes are upfront and binding based on the information provided. We pride ourselves on transparency, which we believe is the key ingredient for a smooth move day.
- What is your typical process for working with a new customer?
Our moving consultants work with you to collect detailed information about your move (date, addresses, inventory list, additional requests) and put together an all inclusive fixed rate quote for you within minutes. It is important to share exact details of your move with us, so that we can make sure that the quote we give you actually covers everything that you need us to do.
- What education and/or training do you have that relates to your work?
We are fully licensed with US DOT and fully insured.