Maid It Shine

Dear Sana, Thank you for sharing your thoughts. We feel it is important to clarify some details regarding your review. Contrary to your description, you did not “clean with” our provider. In reality, you used a magic eraser on a wall, and when our cleaner noticed, she immediately took over the task. Something you conveniently omitted. Our records and chat logs clearly show that our provider is in fact new, as she specifically requested that her personal contact information remain private. You were her second client, and our backend records confirm that. We always strive to be transparent and honest with our clients. Your comment about the provider spending excessive time on her phone is misleading. The photos she took were a standard part of our quality assurance process. They document her work and protect against any potential false claims regarding service quality, and these photos prove the quality of her work. We are genuinely disappointed that you chose to post a review with inaccuracies that misrepresent the actual service provided. Reviews like yours not only distort the truth but also hinder our business and the hard work we put into maintaining high standards. We offered to address your concerns over the phone in hopes of resolving any misunderstanding, but you chose not to call and instead left a dishonest review. We value honest feedback and are always open to constructive dialogue to improve our services. Sincerely, John