FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a first-time client, we are delighted to offer you a complimentary 10% discount on all same-day services.
- What is your typical process for working with a new customer?
Our process for working with new HVAC customers involves the following steps: 1)Initial Consultation: We schedule a consultation to understand the customer's HVAC needs and preferences, through a call 2)Detailed Proposal: We provide a detailed proposal with transparent information about the project, including scope of work, timeline, and pricing. 3)Scheduling and Coordination: Once the proposal is accepted, we start our magic 4)Customer Satisfaction: We prioritize customer satisfaction by providing clear instructions, addressing concerns, and exceeding expectations. 5)Ongoing Support: We provide a 6-month work guarantee Our goal is to deliver exceptional customer service, high-quality HVAC solutions, and build a trustworthy, long-term relationship with our customers.
- What education and/or training do you have that relates to your work?
We provide a 6-month work guarantee and are fully insured and NADCA certified.