FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The pricing is based on the total work estimate comprised of time and materials.
- What is your typical process for working with a new customer?
- Introduction ( web,phone or in person ) - Record the customer’s information - Discuss and research the customer’s needs and create documentation - ask all the right questions - Create a custom checklist for the customer of scope and cost of project - Offer proactive and reactive support as work progresses - Check in regularly with customer throughout the course of the project
- What education and/or training do you have that relates to your work?
I currently have 28 years in the HVAC industry. I went to a trade school for heating,ventilation and air conditioning. I have a heating and air conditioning license, I am epa certified and have a ua star completion. I also have a 40 hr osha certificate.