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Grok Computer Training & Computer Help

Top Pro

$125/hour
Estimated price


Topic areas

Online now


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If you hire this pro, you’re covered by a money-back guarantee. Learn more

About
I have more than 20 years experience working in IT . My focus is quality. I never cut corners and will try to make you comfortable by explaining you what actions need to be taken when new a concept is being taught or a new service is being provided. Services: Service Call charge is $150 (includes 1hr of service) Diagnostic/Evaluation is $75 to $100 Fixing the issue is $25 to $75 Additional hours: $150/hr for networking, else $100/hr Occasionally I may offer credits towards other services which you will know about once you pay in full for the services I provided to you. Computer Classes: $125/hr Printer related services: I can only cover Software installations/Setup (PC or Mac and ), Printer Setup including connectivity connectivity ( Wifi/USB) and in some cases paper jam issues. I do not cover mechanical and electrical issues Network Services: I currently cover only Personal (non business) issues in the following areas: - Parental Control Setup and Training - Wifi Network Setup or Troubleshooting Virus Removal Services: I will charge a $250 flat fee for the first device if you are within 10 miles radius and $40 for any additional device given it can be resolved within 30min time. Business Consultations: $500/hr Web Hosting Consultation: $400/hr Web Design : $150/hr Limitation of Liability The Service Provider shall not be liable for any indirect, incidental, or consequential damages arising from the Services, including but not limited to loss of data, business interruption, or system failure. The maximum liability of the Service Provider for any claim arising under this Agreement is limited to the total amount paid by the Client under this Agreement. The Service Provider will not be liable for any failures, malfunctions, or other issues related to third-party products (such as printers, antivirus software, or other hardware and software provided by vendors). A $75 deposit is required for any appointment (payable by credit card) Once time is confirmed you can cancel with at least 24 hours prior the appointment time for in-office appointments or 3hrs for other appointments, else you are responsible for a cancellation fee of $50 *************************************************************************** I am available on site around NYC in The Bronx, Manhattan , Queens, Westchester and Rockland counties and remotely if needed for follow-up.
Overview

Current Top Pro

Hired 38 times

Serves New York, NY

Background checked

1 employee

3 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, Google Pay, and PayPal.

Social media

Facebook, Instagram, Twitter

Services offered
Topic areas
Work location

My customers travel to me

I travel to my customers

Projects and media
Projects and media
Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

23 reviews

5

96%

4

0%

3

0%

2

0%

1

4%

Read reviews that mention:


pro avatar
Kelly R.

Feb 21, 2025

Hired on Thumbtack

Details: Personal (Home) • Network security • Technology support • Computer • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Grok Computer Training & Computer Help's reply
Network Support Services
pro avatar
Jeffery A.

Feb 12, 2025

Hired on Thumbtack

Grok Computer did a wonderful job helping me clean up a mess I made of my computer. They quickly found the issue, researched the best solution and then implemented it. I will certainly use Grok again when I get into trouble.

Details: Personal (Home) • Technology support • Computer • My home, venue, etc. • Remotely (phone or internet) • At the pro’s location

Grok Computer Training & Computer Help's reply
Thank you for for your review. Much appreciated!
Network Support Services
pro avatar
Judy W.

4 days ago

Hired on Thumbtack

There was a problem with our wifi connection - despite having extenders. We hosted a tenant who couldn't use the wifi. Alex was the consummate professional. We had an issue where he was going to be delayed and he took accountability, stayed in touch, and made up for it. He quickly diagnosed the issue and came up with a solution. We were pleased with his work and how he took time to explain the issue. He was a pleasure to work with.

Details: Personal (Home) • Network setup and installation • Technology support • Router • My home, venue, etc.

Network Support Services
pro avatar
Roxanne F.

Nov 11, 2025

Hired on Thumbtack

Details: Personal (Home) • Network setup and installation • Technology support • Computer • My home, venue, etc. • Remotely (phone or internet)

Network Support Services
pro avatar
Tim L.

Sep 29, 2025

Hired on Thumbtack

Alex provided useful information and was incredibly response, both while conducting his diagnostic assessment and for the weeks that followed.

Details: Personal (Home) • Technology support • Computer • My home, venue, etc.

Grok Computer Training & Computer Help's reply
Thank you for your review. Much appreciated!
Network Support Services
Credentials
Background Check

Alexandru Cotarlan Nistor