FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on various factors, including the project's size, complexity, materials, and labor involved. Due to industry challenges and the fact that no two projects are the same, costs may vary based on specific site conditions, timelines, and unforeseen circumstances. We strive to offer fair and competitive rates while ensuring high-quality workmanship. Discounts may be available for larger projects or repeat clients, and we’re happy to explore cost-effective solutions that fit your budget. If you have specific requirements, we can provide a customized estimate to reflect your needs.
- What is your typical process for working with a new customer?
Our process for working with a new customer begins with an initial consultation to understand your project needs, budget, and timeline. We then conduct a site visit to assess the scope of work and identify any potential challenges. From there, we provide a detailed estimate outlining materials, labor, and any other necessary costs. Once the estimate is approved, we establish a clear project plan, including scheduling, permitting (if required), and coordination with any necessary subcontractors. Throughout the project, we maintain open communication, providing updates and addressing any concerns. Upon completion, we conduct a final walkthrough to ensure quality and customer satisfaction. Our goal is to deliver exceptional results while keeping the process smooth and stress-free.
- What education and/or training do you have that relates to your work?
Our team has extensive industry experience backed by formal training and certifications. We hold licenses as General Contractors and have specialized training in roofing, waterproofing, and exterior restoration. Additionally, we stay up to date with industry standards through ongoing education, manufacturer training programs, and certifications in construction safety, project management, and material applications. Our expertise ensures high-quality workmanship and compliance with all relevant building codes and regulations.