FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, transparent pricing—no surprise charges, no fine print games. Our quotes include all labor, materials, and any applicable permit fees, so you know the full cost before work begins. We never charge overtime during our regular weekend hours, and we regularly run seasonal specials for maintenance services. Plus, we offer financing options and membership plans with discounts to help keep your home comfortable without breaking the bank.
- What is your typical process for working with a new customer?
We start by listening. A friendly team member will discuss your needs, answer your questions, and schedule a convenient time for service. Our technician will arrive on time, in uniform, ready to diagnose the problem or assess your project. We’ll walk you through options, explain costs clearly, and only proceed with work you approve. After completion, we double-check everything, clean up like we were never there, and make sure you’re 100% satisfied.
- What education and/or training do you have that relates to your work?
Our team includes licensed plumbers and HVAC technicians with years of hands-on experience and factory training from leading manufacturers. We stay current with the latest codes, technology, and safety standards through ongoing education, manufacturer certification programs, and in-house training sessions. This ensures every repair, installation, and maintenance service is performed to the highest industry standards.