FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We wanted to make sure customers are getting what they want while at the same time assuring that the cleaners have time to pay attention to detail and to do those extras that define us as a company. Many of our clients homes have different maintenance needs, different end goals and baselines and as a result we chose a cost structure that goes by the hour and not by the job. You are paying for the work that was done, not a contracting price. We currently do not charge for travel fees or extras and as such are a flat $30/hour cleaning service. We are abnormal in the cleaning industry with this price structure but we believe it is what suits our company best to our clients and allows us to offer home organization, carpet shampoos, cleaning, tidying and laundry all in one package.
- What is your typical process for working with a new customer?
We want to make sure that our clients are educated on what we can do and how to manage the relationship between a homeowner and a cleaner so we always do a consultation first. The consultation is mostly an education and management process that allows us and the customer to: point out areas of need by the customer, learn what is desired by the customer, define what a maintenance cleaning looks like by the cleaner and what are specific desires the cleaner wants to address as "extras". From there you will work with one of us, either Toni or Tiara, as we do a weekly or bi-weekly cleaning that is specified by your desires and maintained after the deep clean.
- What education and/or training do you have that relates to your work?
Between the two of us, as an employee-owned and operated company, we have over ten years of experience in the cleaning industry. Throughout our ten years, we have been across the industry in hotel cleaning, home cleaning, private medical office cleaning, and vacation rental cleaning.