FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer several package deals, many are still the same great rates we charged back in 1996. Our prices depend on the number of entertainers and how many hours you have them for, example- our best deal available is our "2 for 3 in 2024 deal" which gives you two entertainers for three hours for choice of two activities for up to 25 children or three activities for up to 15 children (choose from face painting, balloon twisting, glitter tattoos, diamond painting keychains, or party style henna tattoos) for only $450 plus transit(varies with location). That works out to only $75 per hour per entertainer plus transit/holiday fees if applicable-our best deal available. We have other options available for smaller parties and larger parties and we customize packages for you, so take a look at what we have to offer. We know once you book MoonOnTheWater Entertainers you'll have us back year after year. Adults enjoy having us as much as the children. We also offer balloon decorating which varies with number of decorators (usually we send two or three) and how long the set-up and break down will take. Everything is disclosed in our bid so there are no hidden fees. View our info for more amazing deals. At MoonOntheWater We're Just Wild About Smiles!
- What is your typical process for working with a new customer?
We book package deals with 100% deposit and a-la-carte with 50% deposit due upfront and the balance of 50% due to clear two weeks prior to the party so the day of your event you only need to worry about gratuity. We know how busy it can get right before a party or event. We email out a contract for you to complete once we have your payment and once we have the completed contract back(email with typed in contract is fine-no need to print and scan), you're all set and we send out a confirmation letter restating all the import party/event information so you know we have everything just right for the big day. If you need insurance for the venue(some venues ask for it), there is an additional fee to cover the cost of the insurance policy and any money transfers through Paypal- but we don't charge administrative time or any surprise fees like that. We are not the underwriter, so you also have the option to purchase the policy yourself and print it. We can give you sites to check for the best price possible. We do not provide insurance certificates ourselves as we are not the underwriter and any policy we have will not list your venue, date, party name... unless specifically purchased for that. We hold an extra entertainer in case of illness or emergency and in 27 years we have only had to cancel one event (all our staff had Covid-19 and we missed one party to ensure we did not get any guests sick-of course our hostess was given a full refund and notified in time to book another profession for her party). All our staff are/were immunized for all variants, but Omicron got everyone. All staff are also up to date on flu shots and other immunizations so there is no worry. This is a family business and we treat all our clients like family. That's why we have some clients that have us back every single year for family gatherings and special occasions. We are happy to answer any questions and work with most themes so you can have coordinated fun or let your younger guests imaginations run wild. At MoonOntheWater We're Just Wild About Smiles!
- What education and/or training do you have that relates to your work?
MoonOnTheWater Entertainers have been making children smile for 27 years! All our staff have spent countless hours training and honing their skills, whether you hire a balloon twister, face painting, glitter tattoo artist, henna artist, psychic reader, balloon decorator, painting party coordinator, jewelry craft (gemstone beading) leader, or arts & crafts and story time leader. We use the safest products available on the market: face paints, balloons, glitter tattoos, henna, paints... the same products we would use on ourselves and our family. We've been using the same products/suppliers for 27 years to ensure consistency. Henna is batch tested for every party to ensure best color and drying time. Why do we take such care about the products we use when there are cheaper ones out on the market? Because we want to ensure as much safety as possible and the very best results achievable each and every party. We have this down to a science by now and when see our work, you'll be glad you hired us. Twenty seven years of experience gets us the biggest smiles! All our entertainers have no criminal records. We have moms and dads in our employ as well as some proteges that are remarkably skilled. Deserie is our top requested face painter. She also does: Psychic Readings, henna, story time & craft, glitter tattoos, painting parties, balloon twisting, and balloon decorating. Deserie is self taught and has been teaching balloons and face painting for twenty seven years. She has been featured at many events and is always coming up with new balloons and painting ideas. Deserie also makes hand poured candles, soaps, and lots of goodies for all sorts of parties, so you have the perfect gift to send your guests home with. Dimitri is our top requested balloon twisters. He also does face painting, henna, and glitter tattoos. Dimitri can come dressed as a cute clown(no scary white make-up) for $100 extra. He's great with all ages. Whether he is making a silly party hat or balloon princess, you're going to be amazed. Chloe is a professional artist and one of our talented face painters, glitter tattoo artists, henna artists, and balloon twisters. She can also lead painting parties for all ages and developmental skill levels. Art is for everyone. Uri is a glitter tattoo artist with a special flair for sparkling rainbow creations. He has been at lots of our large events including schools, fundraisers, walks, Fall Fairs, and more. Soph is our balloon protégé and an amazing glitter tattoo artist. He has been making balloons for three years and doing glitter tattoos for five. He is very friendly and takes time with each guest to make sure their glitter art is just gorgeous. At MoonOntheWater We're Just Wild About Smiles!