FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on several factors, including: • Size of the space – Larger areas require more time and resources. • Service frequency – Recurring services often come with discounted rates. • Scope of work – Deep cleaning and specialized services may have different pricing structures. • Special requests – Use of specific cleaning products, high-security environments, or emergency services may affect pricing. We provide upfront, transparent pricing and customized quotes to ensure customers receive the best value for their cleaning needs.
- What is your typical process for working with a new customer?
Our typical process for new customers includes: 1. Initial Consultation – We assess the customer’s cleaning needs, space size, and service requirements. 2. Customized Service Plan – We provide a tailored cleaning plan based on the client’s preferences, frequency, and budget. 3. Service Agreement & Scheduling – Once terms are agreed upon, we finalize a service schedule that aligns with the client’s needs. 4. Execution & Quality Control – Our team delivers the service with a focus on efficiency, attention to detail, and quality assurance. 5. Ongoing Communication & Adjustments – We maintain open communication to ensure customer satisfaction and adapt services as needed.
- What education and/or training do you have that relates to your work?
All KlutterBox technicians undergo rigorous training to ensure they meet industry and government compliance standards. Our training includes: • OSHA and workplace safety compliance • Proper use of cleaning chemicals and equipment • Infection control and sanitation best practices • Specialized training for deep cleaning, floor care, and high-touch surface disinfection • Customer service and professionalism We continuously update our training to keep our team informed about the latest cleaning technologies and industry advancements.