FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Course Terms & Conditions 1. Courses have a minimum base fee for EACH individual class taught. The per person rate is then tiered, starting at 7+ students, unless it is a flat fee course as indicated on your estimate or invoice. 2. For all blended learning courses - PRIOR to the online course links being processed & sent to each student 100% of the invoiced total shall be charged and IMMEDIATELY DUE. 3. Invoiced student quantities SHALL NOT be modified lower < 72 hours days prior to the course start date. For invoices with multiple dates, this condition applies to the FIRST date for the ENTIRE invoice. Invoices will be based the client communicated student numbers, as they are, 72 hours prior to the class. 4. Additional students added < 72 hours, prior to the course start date, SHALL be billed at the FULL per-person rate for your chosen program. 5. If NO student numbers have been communicated by the client, and there is < 72 hours to their scheduled course date, the client SHALL be billed the base fee for their selected course PLUS the FULL per-person fee for each additional student beyond the included 6 with the base fee. 6. Classes cancelled < 24 hours from the course start date and time shall be billed 50% of the invoiced total. 7. Once an instructor has arrived at the course location, the FULL invoiced amount shall be billed to the client. 8. All invoices have a standard NET 30 payment term. 9. All training services provided are invoiced 72 hours prior to your scheduled course date. Any product sales are invoiced at the time you place your order. All sales are subject to a 30-day payment cycle. If payment is not received within those 30 days, any overdue and unpaid balances will be charged a yearly interest at a rate of 12%, billed monthly, until the balance is paid. Scheduling a course affirmatively states that you understand, acknowledge, and accept these terms and conditions.
- What is your typical process for working with a new customer?
We will speak on the phone or via email and figure out what type of course fits your needs. We then set up a date and time and you receive a quote for services. Once the quote is accepted we are all set! Super easy! You will receive your certification card the SAME DAY!
- What education and/or training do you have that relates to your work?
- NJ EMT since 2004 - NJ Police Officer (Detective) - School Resource Officer Certified by NJASRO - Served twelve years in the U.S. Army. Honorably discharged in the rank of Captain - served a tour in Afghanistan (2013) as an Army Paratrooper with PRT Ghazni - attached to the 1st BCT/10th Mountain Division based in Ghazni Province - American Safety & Health Institute Instructor-Trainer - American Heart Association BLS Instructor - AVERT Instructor - B.A from Fordham University, New York City