Marty’s Air Conditioning and Heating LLC

Hey Robert, We first would like to thank you for taking the time to write us a detailed and thorough review. We always strive to provide the highest quality customer service and 5 star experience, and we’ve clearly failed to do so in this case. Like you’ve mentioned in your feedback, during the initial phone conversation while setting up the appointment our office staff asked a series of questions to make sure we were a good fit. Everyone has different needs, and we know there’s a contractor to match every need out there, and we may not be the best for everyone. You’ve mentioned your top criteria being the price and were informed that we definitely will not be the cheapest as we don’t compete with other companies in price. We pride ourselves in high quality work, finding hvac solutions to satisfy your needs and have some of the most amazing warranty policies on the market. We stand by our work, we will see it through from start to finish communicating throughout the entire process. We don’t do cheap work, but we do fix cheap work on regular basis. David, as part of our protocol, inquired about your budget and found out that the lowest quote you got at the point of our interview was $4500 for adding a full air conditioning system with line set and running electric, and you were still in search of a cheaper quote. Even with a contractor grade equipment it would be impossible for Marty’s to beat that price. So rather than wasting another 2 hours of your time and the tech’s time running load calculations and writing up 6 exclusive hand picked options ranging from economy to mid range to premium on a quote that would be much higher than that even for the bottom option the decision was made to terminate the consultation. Again we appreciate your honesty, and value your experience. We will make sure to address your concerns with our team, and use this as a training opportunity. Have a good summer!