FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I generally start my recurring lawn cuts at $40 a cut, trim, edge... But by offering brochures/cards to customers in order to gain "neighborhood" clientele I can grow a base in an area and keep my prices quite competitive- by lowering MY travel cost/time, I pass this on to customers! Especially my referring ones! I'd rather save my customers a little money here and there rather than spend money to advertise.
- What is your typical process for working with a new customer?
I meet with my clients or talk on the phone about any details they would like me to pay extra attention to. I also ask them what they did NOT like about their other contractors so that I can be sure that I'm taking care of their needs! In my eyes if the job wasn't 100% then I'm not holding true to my motto: "A Happy Customer is a Loyal Customer!" That's the only way to do business and maintain a truly "Loyal" customer base.
- What education and/or training do you have that relates to your work?
I grew up in agriculture, living on a dairy farm. So I basically merged into lawn care over time. I enjoy it. Other than that I also hold a class A drivers license, which sometimes comes in handy in this business as well.