FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We take pride in offering fair and transparent pricing, carefully considering current market conditions, economic factors, and inflation. Our goal is to provide you with the best value for your investment, ensuring both quality and cost-effectiveness. If you have any questions or need further clarification, feel free to reach out. We encourage you to review the details thoroughly to ensure all your requirements and expectations are met.
- What is your typical process for working with a new customer?
At FIRMASONS, we prioritize building strong relationships with our clients from the very beginning. Our process starts with an initial consultation where we discuss your specific needs and project goals. During this phase, we provide a detailed and transparent estimate, considering the current market conditions, economic factors, and inflation. Once the project begins, we maintain open and consistent communication, ensuring that you are informed about the progress every step of the way. Our team is committed to delivering high-quality work and stands by this commitment by offering a warranty on our services. Additionally, we take great care to keep the job site clean and organized from start to finish, respecting your property and minimizing disruption.
- What education and/or training do you have that relates to your work?
Our team at FIRMASONS brings a wealth of knowledge and expertise to every project. Collectively, we have 26 years of experience in the industry, which includes extensive training and hands-on practice in masonry, demolition work, and general contracting. Our team members have completed specialized training programs and certifications that ensure we adhere to the highest standards of quality and safety. We are well-versed in building codes and materials, ensuring that every project meets regulatory requirements and uses the best-suited materials for durability and performance. Over the years, we have had the privilege of working with many major companies, successfully completing a wide range of projects that highlight our capability and reliability. This extensive experience, combined with our commitment to continuous learning and improvement, enables us to deliver exceptional results for our clients.