FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Base Pricing: We provide clear information on our standard pricing for products or services. This includes the base cost without any additional fees or discounts applied. Fees: We outline any additional fees that may apply to the purchase, such as delivery fees, processing fees, or taxes. These fees are communicated upfront to avoid any surprises at checkout. Customization Costs: If customers require customization or additional services beyond our standard offerings, we transparently communicate any associated costs. Payment Options: We accept multiple payment methods and inform customers of any associated transaction fees or discounts for specific payment methods.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves several key steps to ensure a smooth and positive experience: Initial Contact: The process begins when a new customer reaches out to us through our website, email, phone, or in-person visit. During this initial contact, we gather basic information about the customer's needs, preferences, and any specific requirements they may have. Understanding Requirements: We take the time to thoroughly understand the customer's requirements, goals, and expectations. This may involve asking clarifying questions, conducting needs assessments, and discussing potential solutions that align with their needs. Proposal or Quotation: Based on the information gathered, we prepare a detailed Mockup, proposal or quotation outlining the scope of work, timeline, deliverables, and pricing. This proposal is customized to address the specific needs and preferences of the customer.
- What education and/or training do you have that relates to your work?
Our team possesses strong educational backgrounds, with members holding degrees such as B.Tech and Masters, alongside proficient computer skills