FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and designed to give you a clear understanding of what to expect. The total cost includes the price of materials (carpet and padding), labor for installation, removal of old flooring (if applicable), and any additional materials like tack strips or adhesives
- What is your typical process for working with a new customer?
The first step is easy! The costumer reach out to us to schedule a free consultation. During this initial conversation, we’ll ask about your project goals, preferences (e.g., carpet type, color, budget), and any specific concerns you might have. This helps us understand your needs and determine if we’re a good fit for your project. Once we’ve discussed your vision, we’ll schedule a convenient time to visit your home. Our team will take precise measurements of the areas to be carpeted, assess the condition of the subfloor, and evaluate any unique challenges (like stairs, odd-shaped rooms, or existing flooring removal).
- What education and/or training do you have that relates to your work?
Our team members hold certifications from industry-leading organizations such as the Carpet and Rug Institute (CRI) and the World Floor Covering Association (WFCA) . These certifications ensure that we stay up-to-date on the latest techniques, materials, and best practices in carpet installation and flooring.