FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing, Discounts, and Customer Satisfaction 1. Are all products from Legacy Smart System new and under warranty? Yes, we only sell brand-new products, each covered by the manufacturer’s warranty to ensure quality and peace of mind. 2. Do you offer discounts? Yes, we offer 15% to 25% discounts on selected items. Keep an eye out for our special offers! 3. What if I find a better price elsewhere? If you already have a quote from another authorized dealer or online retailer, Legacy Smart System will do its best to match or beat that price. 4. How do you ensure customer satisfaction with pricing and installation? Our goal is 100% customer satisfaction. We work hard to ensure that our clients are happy with both the price they pay and the installation services they receive. 5. What kind of products do you offer? We provide top-notch products from trusted brands, delivering excellent value for your investment. 6. What if I have another offer from an authorized dealer? Simply share the details with us, and we’ll do our best to match or beat that offer to give you the best deal. 7. How does Legacy Smart System maintain customer relationships? We believe in building long-term relationships by keeping our customers happy and satisfied with our services and products.
- What is your typical process for working with a new customer?
Our Process for Working with New Customers At Legacy Smart System LLC, we follow a customer-centric approach to ensure a seamless and personalized experience. Our typical process includes the following steps: 1. Initial Consultation and Discovery • We start with a conversation to understand the customer’s needs, preferences, and goals. Whether it’s a sound system, smart home installation, or custom lighting, we assess the space, budget, and any specific requirements. • If needed, we conduct an on-site visit to gain better insights into the environment. 2. Customized Proposal and Design • Based on the consultation, we provide a tailored proposal that outlines recommended equipment, system design, timeline, and pricing. • We ensure transparency by explaining all costs, features, and potential upgrades. 3. Agreement and Scheduling • Once the proposal is approved, we formalize the agreement and set a project schedule that works for the customer. We discuss timelines for delivery, installation, and testing phases to align expectations. 4. Installation and Configuration • Our expert technicians handle the installation with precision, ensuring all wiring, equipment, and systems are properly integrated. We pay close attention to detail, aiming for a clean, professional finish. 5. Testing and Quality Assurance • After installation, we thoroughly test the system to ensure all components are functioning correctly. We make any necessary adjustments to optimize performance. 6. Customer Training and Handover • We guide the customer through the system, explaining how to operate and maintain it. Our goal is to ensure they feel confident using all features. 7. Post-Installation Support • We provide post-installation support, including warranties on equipment and installation. If any issues arise, our team is available to assist promptly. • We also follow up to ensure the customer is satisfied and offer further customization if needed. This structured approach ensures our customers receive the highest level of service and a solution that fits their needs perfectly.
- What education and/or training do you have that relates to your work?
At Legacy Smart System LLC, I bring extensive hands-on experience and industry-relevant training to every project. My background includes specialized coursework in audio-visual technology, home automation, and electrical systems. In addition, I regularly participate in manufacturer-certified training programs to stay current with the latest innovations in smart home technologies and audio solutions. This combination of practical experience and continuous education ensures that I can design, install, and maintain systems that meet the highest standards of quality and performance.