FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Great Moving & Storage, we believe in transparent and competitive pricing. Here’s what you can expect: No Hidden Fees: Our quotes include all standard costs, so there are no surprises on moving day. Discounts & Promotions: Take advantage of seasonal promotions, such as our current offer: Book today and get 5% off your move! Customized Pricing: Every move is unique, and we tailor our rates based on the specific details of your relocation. Storage Offers: Need storage? Enjoy up to 1 month free with a 3-month storage plan. Tax & Delivery Costs: For additional services like plastic bin rentals, tax and delivery charges apply. Contact us for a detailed, obligation-free quote, and let us make your move easy and affordable!
- What is your typical process for working with a new customer?
At Great Moving & Storage, we ensure a smooth and personalized experience for every customer. Here’s how we typically work with new clients: Initial Consultation: We start by understanding your moving needs during a phone call or online inquiry. Share your moving details, including location, size of the move, and special requirements. Customized Quote: Based on your information, we provide a transparent and competitive quote tailored to your specific move. Booking Confirmation: Once you’re ready to proceed, we confirm your booking and provide all necessary details about the moving process. Pre-Move Preparation: We offer guidance on packing, and if needed, provide packing supplies or plastic bin rentals. Our team is also available for professional packing services. Move Day Execution: Our skilled crew arrives promptly, handles your belongings with care, and ensures everything is safely transported to your new destination. Post-Move Follow-Up: After the move, we check in to ensure you’re fully satisfied with our services. Our goal is to make your move stress-free and efficient, from start to finish.
- What education and/or training do you have that relates to your work?
At Great Moving & Storage, our team combines professional training with years of hands-on experience to ensure top-notch service: Industry Expertise: Our team members undergo rigorous training in safe packing, handling, and transportation techniques to protect your belongings. Leadership with Experience: Our founder holds a degree in Business Administration from Baruch College and has over a decade of experience in the moving industry, starting as a moving foreman and growing the company from one truck to a fleet of 30+. Certified Professionals: We stay up-to-date with best practices in the moving and storage industry to maintain the highest standards of service. Customer Service Training: Every crew member is trained to deliver a friendly, stress-free, and professional moving experience. Our dedication to continuous improvement ensures that your move is handled by a skilled and knowledgeable team.