FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our company is a custom deck building business dedicated to meticulous craftsmanship, prioritizing customer service and ethical practices. Our commitment is to offer competitive prices without compromising the delivery of outstanding service, ensuring clients receive exceptional value for their investment.
- What is your typical process for working with a new customer?
Initial Consultation: Begin with a detailed discussion to understand the customer’s vision, preferences, and any specific requirements for the deck. We ask our new clients to complete our Design Preference Survey to help narrow down their vision and provide more tailored options. Site Assessment: Visit the location to assess the space, take measurements, and identify any potential challenges or opportunities in the construction process. Budget Discussion: Clearly define the budget with the customer and provide a breakdown of estimated costs, ensuring transparency from the outset. Material Selection: Discuss material options for the deck, considering durability, aesthetics, and maintenance requirements. Provide samples or examples to aid decision-making. Design Proposal: Develop a preliminary design based on the customer’s preferences and practical considerations.. Detailed Quote: Present a detailed project quote that includes labor, materials, permits, and any known additional costs. Ensure the customer fully understands the terms and conditions.
- What advice would you give a customer looking to hire a provider in your area of work?
First, determine your budget and desired deck size. Then, find a reputable contractor, check their references, and review past projects. Choose durable materials suitable for your climate. Obtain necessary permits and ensure compliance with local regulations. Clearly communicate your design preferences to the contractor for a satisfying outcome. Design preferences are crucial in planning your deck. Consider the style, size, and layout that complements your home and suits your lifestyle. Think about seating areas, lighting, and any specific features you want, like built-in planters or pergolas. Balancing aesthetics with functionality is key.