FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing varies based on the size of the space and type of cleaning required (e.g., standard, deep cleaning, or commercial). We offer transparent pricing with no hidden fees, and discounts for recurring services (weekly, bi-weekly, monthly). We also provide add-on services (like laundry or oven cleaning) at an additional cost. For custom quotes, we’re happy to discuss your needs and budget.
- What is your typical process for working with a new customer?
Initial Contact and Consultation: We start by discussing your specific cleaning needs and any preferences you have. This helps us understand the scope of the job and any particular areas you’d like us to focus on. We’re happy to answer any questions and provide a custom quote based on your requirements. Scheduling the Appointment: Once we have an understanding of your needs, we’ll schedule a convenient time for the cleaning. We offer flexible scheduling options to accommodate your availability, and we’ll confirm the appointment via phone or email. Pre-Cleaning Preparation: Before the cleaning, we’ll provide a few simple guidelines to help you prepare (like tidying up personal items or clearing surfaces). This allows our team to maximize the effectiveness of the cleaning. The Cleaning Service: On the day of the appointment, our team will arrive fully equipped with all necessary supplies and equipment. We use high-quality products, and upon request, we can use eco-friendly options. During the cleaning, our team follows a detailed checklist to ensure thorough service, covering all agreed-upon areas. Quality Check and Photos (if requested): For commercial or rental turnover services, we provide “before” and “after” photos for your peace of mind. For regular clients, we complete a quality check before leaving to ensure everything meets our high standards. Customer Feedback and Follow-Up: After the cleaning, we welcome any feedback you may have. If there’s anything you’d like us to address, please let us know within 24 hours, and we’ll be happy to make it right. Building an Ongoing Relationship: For recurring customers, we keep track of preferences and specific needs to ensure consistent service each time. We offer discounted rates for regular cleanings and are always here to adjust the service as your needs evolve.
- What education and/or training do you have that relates to your work?
Our team is trained in professional cleaning techniques to ensure thorough, high-quality service across residential, commercial, and short-term rental properties. We stay updated on the best practices in eco-friendly cleaning, sanitization, and allergen reduction to provide a healthy and safe environment for our clients. Each team member undergoes extensive training on safety, handling cleaning products, and attention to detail. We also follow a standardized checklist tailored to meet industry standards, ensuring we consistently deliver top-tier results. With experience working in both residential and commercial spaces, our team understands how to meet the specific needs of each environment. Our dedication to ongoing learning and excellence means we’re always ready to exceed expectations and deliver a clean you can trust.