FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Free Estimates: We offer free, no-obligation estimates so you know exactly what to expect before any work begins. Upfront Pricing: No hidden fees or surprise charges — we provide clear, detailed quotes for every project. Competitive Rates: Our pricing is competitive and reflects the quality craftsmanship you deserve. Flexible Payment Options: We offer multiple payment methods and can discuss flexible financing options if needed. Seasonal Discounts: Keep an eye out for special promotions and seasonal discounts to save on your next roofing project. Price Match Guarantee: If you find a lower price from a competitor for the same quality and scope of work, we’ll do our best to match or beat it.
- What is your typical process for working with a new customer?
At Roof Gurus, we’ve streamlined our process to ensure a smooth, stress-free experience from start to finish. Here’s our typical process for working with new customers: Initial Contact & Consultation You reach out to us via phone, email, or our website. We schedule a free consultation at a time that works for you. On-Site Inspection & Assessment Our roofing experts visit your property to assess your roof’s condition. We identify issues, answer your questions, and discuss your specific needs and goals. Detailed Estimate & Proposal We provide a clear, itemized estimate with transparent pricing — no hidden fees! You review the proposal, and we address any concerns or custom requests you may have. Project Scheduling & Preparation Once you approve the proposal, we schedule the project at a time that works best for you. We prepare all materials and permits needed to ensure a smooth start. Roofing Installation, Repair, or Replacement Our skilled crew gets to work, prioritizing safety, precision, and cleanliness. We provide updates throughout the process to keep you informed. Quality Inspection & Walkthrough Once the project is complete, we perform a thorough quality inspection. We walk you through the results, ensuring your complete satisfaction. Final Payment & Warranty Information After your approval, we collect final payment based on the original estimate. We provide warranty details for materials and workmanship for peace of mind. With Roof Gurus, you get a seamless, customer-first experience, ensuring every step of your roofing project is handled with professionalism and care.
- What education and/or training do you have that relates to your work?
At Roof Gurus, our team is made up of highly skilled, certified, and experienced roofing professionals. Here’s what sets us apart in terms of education and training: Industry Certifications & Licenses Our roofers hold industry-recognized certifications from top roofing manufacturers, ensuring we meet the highest standards of workmanship and product knowledge. Ongoing Training & Skills Development We stay up-to-date with the latest roofing techniques, safety protocols, and industry innovations. Our team participates in regular training sessions to maintain a competitive edge. Specialized Product Knowledge We’re trained to work with a variety of roofing materials, including asphalt shingles, metal roofing, flat roofing systems, and more. Our knowledge allows us to recommend the best solutions for each customer's unique needs. Safety & Compliance Our crew follows strict OSHA (Occupational Safety and Health Administration) safety guidelines to protect our workers, your property, and your family. Years of Hands-On Experience Our team has years of experience working on residential and commercial roofing projects of all sizes and complexities. Hands-on experience gives us the confidence to tackle any roofing challenge. When you hire Roof Gurus, you’re working with a knowledgeable, certified, and experienced team that prioritizes quality, safety, and customer satisfaction.