FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My system is not complicated - labor costs, material cost, and management cost. One thing to remember is that every job is unique and must be priced accordingly. Even a simple roof is different from the neighbor because of material selection and style. While the pricing system is the same, the job is not.
- What is your typical process for working with a new customer?
First of all is the general phone contact to introduce myself and obtain an idea of the scope of the job. Secondly, we set an appointment to see the job site and meet face to face. The first meeting is very important to set a working relationship with the customer. Once the customer is comfortable, I begin taking measurments to start to develop a quote. A rough draft is generally emailed to the customer for approval. Once approved, a contract is drawn, signed and work is started.
- What education and/or training do you have that relates to your work?
I attend workshops and seminars introducing new products and techniques. In this field, education never stops because the industry never stops introducing new materials and techniques which I can share with my customers.