FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Offering competitive prices without compromising quality! Explore our services for value-driven solutions at unbeatable rates. Your satisfaction is our priority. Customers should be aware of the following aspects regarding my pricing: Transparency: I believe in transparent pricing. I communicate my pricing structure clearly, detailing what is included in the cost of the service or product. There are no hidden fees or surprises. Discounts and Offers: Depending on the nature of the service or product, I may offer discounts for bulk orders, repeat customers, or seasonal promotions. These offers are communicated upfront or through newsletters and promotional materials. Fees and Additional Costs: I make sure to outline any additional fees or costs that might apply, such as shipping fees, customization charges, or any optional add-ons. This information is disclosed before finalizing the agreement. Customization Options: For services or products that can be tailored to specific needs, I provide transparent pricing for customization. This includes discussing additional costs for personalized features or modifications beyond standard offerings. Payment Terms: Clear payment terms are established from the beginning. I specify the methods of payment accepted, payment schedules (if applicable), and any penalties or late fees for overdue payments. Value Proposition: I emphasize the value customers receive for the price they pay. Whether it's high-quality products, exceptional service, or added benefits, I ensure customers understand the value they are getting for their investment. Open communication about pricing ensures that customers feel informed and confident about their investment. If there are specific questions or concerns about pricing, I'm always available to address them and provide clarification.
- What is your typical process for working with a new customer?
Typically, my process involves several steps: Introduction and Understanding Needs: I start by introducing myself and the services I offer. I then engage in a conversation to understand the customer's requirements, challenges, and expectations. Assessment and Customization: Once I have a clear picture of what the customer needs, I tailor my offerings to suit their specific requirements. This might involve presenting different options or customizing solutions to best meet their needs. Transparent Communication: I believe in clear and transparent communication. I discuss pricing, timelines, and any other relevant details upfront to ensure alignment and avoid misunderstandings later on. Execution and Delivery: Upon agreement, I proceed with the project, keeping the customer updated on the progress regularly. I ensure that the work is completed efficiently and within the agreed-upon timeframe. Quality Assurance and Feedback: Before delivering the final product or service, I conduct quality checks to ensure it meets or exceeds expectations. I also welcome feedback from the customer to make any necessary adjustments for their satisfaction. Post-Service Support: Even after the project is completed, I remain available for any queries or support the customer might need. Building long-term relationships is important to me, so I strive to provide ongoing assistance whenever required. Every customer interaction is unique, so I adapt this process based on individual needs and preferences to ensure a positive and successful collaboration.
- What education and/or training do you have that relates to your work?
Professional Engineer Certifications, Licensed Professional Engineer in several sates, New York, New Jersey, Iowa, Massachusetts. Bachelor's Degree in Civil Engineering and Structural Engineering: This includes structural analysis, engineering design, design drawings, shop drawing, structural calculations.