FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our clients are never surprised by hidden cost. Our pricing is transparent and reflects the value of assistance we provide to each client. Providing fair pricing, we aim for flexibility when it comes to meeting different needs, whether it be for a causal inquiry or more in-depth assistance. Questions about pricing can be better answered within our quotes.
- What is your typical process for working with a new customer?
Our company philosophy is Faith - Craftmanship - Accountability. We hold this standard with each and every interaction that we have with all new clients. Our typical process usually goes: 1. Initial Consultation- Understanding your needs and goals through questions and discussion. 2. Tailored Approach- After one of our Service Technicians comes to the property to survey the issue, our next step is to craft a customized plan based on the clients specific needs. 3. Collaboration- Encouraging ongoing communication and understanding while we being the process of aligning the needs of the customer, 4. Providing Service- After all initial steps have been completed, scheduling and enacting the collaboration of the clients need with the upmost professionalism. 5. Feed back, follow-up, and Adjustment: After providing the service at the clients request, we follow up to ensure that the client is more than satisfied with the service given. Allowing for honest communication and adjustment if needed is what keeps our clients coming back.
- What education and/or training do you have that relates to your work?
The CEO, Mike Budd Jr., is a professionally licensed within the state of New Jersey as a Master Plumber. Each Service Technician is trained and continues their education and understanding for this trade with ongoing Computer, Classroom, and Field trainings.